Privacy Policy

1. Introduction

Bina AI Pvt Ltd ("BinaLabs", "we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the BinaLabs platform and website. By using our Service, you consent to the practices described herein.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email, company name, billing address, and payment details when you register.
• Usage Data: Log data, IP addresses, browser type, pages visited, and feature usage within the Platform.
• Call Data: Phone numbers dialed, call duration, recordings, transcripts, and outcomes — as generated through use of our Platform.
• Lead Data: Contact lists and CRM data you upload or connect to our Platform.
• Communications: Emails, support tickets, or chat messages you send us.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and improve the Service
• Process billing and manage your account
• Send transactional and product update emails
• Provide customer support
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Train and improve our AI models (on an anonymized and aggregated basis only)

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Trusted third parties (cloud hosting, payment processors, analytics) who assist in operating the Platform, under confidentiality agreements.
• CRM & Integration Partners: Only when you explicitly connect third-party integrations.
• Legal Authorities: When required by law, court order, or to protect our rights.

5. Call Recording & Consent

The Platform may record calls. You are responsible for informing call recipients of recording as required by applicable law (e.g., playing a consent disclosure at the start of calls). BinaLabs stores recordings securely and encrypts them at rest. Recordings are deleted 180 days after call completion unless you configure a different retention period.

6. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS in transit, role-based access control, and regular third-party security audits. No method of transmission is 100% secure — while we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain account data for the duration of your subscription plus 30 days after termination. Call recordings are retained for 180 days by default. You may request deletion of your data at any time by contacting privacy@binalabs.ai.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability (receive your data in a structured format)

To exercise these rights, email privacy@binalabs.ai. We will respond within 30 days.

9. Cookies

We use cookies and similar tracking technologies on our website for authentication, analytics, and improving user experience. You can control cookie settings through your browser. Disabling cookies may affect some functionality of the website.

10. Children's Privacy

The Service is not directed at individuals under 18. We do not knowingly collect personal data from minors. If we discover we have inadvertently collected such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our Platform at least 14 days before taking effect.

12. Contact Us

For privacy-related questions, contact our Data Protection Officer at privacy@binalabs.ai or write to: Bina AI Pvt Ltd, Bengaluru, Karnataka, India.