Terms of Service

1. Acceptance of Terms

By accessing or using the BinaLabs platform ("Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. These Terms apply to all users, including customers, trial users, and API integrators. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

BinaLabs provides AI-powered voice calling bot software ("Platform") that enables businesses to automate outbound and inbound telephone calls using artificial intelligence. The Platform includes call management, analytics, CRM integrations, and related tools as described in our documentation.

3. Eligibility & Account

You must be at least 18 years old and legally capable of entering a binding contract to use the Service. You agree to provide accurate information when registering and to keep your account credentials secure. You are responsible for all activity under your account.

4. Acceptable Use

You agree to use the Service only for lawful purposes. Prohibited activities include:

• Calling individuals on Do Not Call (DNC) registries without proper consent
• Using the Service for harassment, fraud, or deceptive practices
• Impersonating human agents without required disclosures where mandated by law
• Violating the Telecom Regulatory Authority of India (TRAI) or any applicable telecommunications law
• Reverse engineering or attempting to extract source code from the Platform
• Reselling or sublicensing the Service without our written consent

5. Compliance with Laws

You are solely responsible for ensuring your use of the Service complies with all applicable laws, including but not limited to TRAI regulations, the Information Technology Act 2000, the Personal Data Protection Bill, and any relevant international laws (GDPR, TCPA, etc.) if you operate across jurisdictions.

6. Payment & Billing

Subscription fees are billed monthly or annually as selected. All prices are in INR and exclusive of applicable GST (currently 18%). Payments are due in advance. Failure to pay may result in suspension or termination of your account. Overdue amounts may incur interest at 1.5% per month.

7. Intellectual Property

BinaLabs retains all rights to the Platform, including all AI models, source code, designs, and trademarks. You retain ownership of your data and content uploaded to the Platform. By using the Platform, you grant BinaLabs a limited license to process your data solely to provide the Service.

8. Data & Privacy

Your use of the Service is also governed by our Privacy Policy. You acknowledge that call recordings and transcripts may be stored on our servers. You are responsible for obtaining all necessary consents from call recipients as required by applicable law.

9. Disclaimers & Limitation of Liability

The Service is provided "as is" without warranties of any kind. BinaLabs shall not be liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability to you for any claim shall not exceed the fees paid in the three months prior to the claim.

10. Termination

Either party may terminate these Terms at any time. BinaLabs may suspend or terminate your access immediately if you breach these Terms. Upon termination, your data will be retained for 30 days before deletion, during which you may request an export.

11. Governing Law & Disputes

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka. We encourage resolving disputes through good-faith negotiation before pursuing legal action.

12. Contact

For legal inquiries, contact us at legal@binalabs.ai or write to us at: Bina AI Pvt Ltd, Bengaluru, Karnataka, India.